Shipping policy
At ZenQi, every meal is thoughtfully prepared using high-quality ingredients and traditional wellness principles. Because our meals are freshly prepared and carefully packaged, we encourage customers to plan ahead whenever possible.
Local Delivery
Customers in Austin and surrouding areas may receive their meal packages through a local courier. Deliveries are typically contactless unless otherwise arranged.
When placing your order, please include any important delivery instructions in the Order Notes, such as:
- Gate or door codes
- Apartment or building access instructions
- Preferred delivery dates
- Dates when you will be unavailable to receive your order
Ordering Pregnancy & Postpartum Meals
For expecting mothers ordering meals for postpartum recovery, we recommend placing your order in advance, ideally 2 weeks before your due date. Babies sometimes arrive earlier than expected, and ordering ahead helps ensure your meals are ready when you need them.
Our postpartum meals are designed to be conveniently stored in your freezer so they are available when you’re ready. Simply thaw and heat your meals as needed during your recovery period.
If you need your order sooner, please include your requested date in the Order Notes or contact us directly. We will do our best to accommodate your request whenever possible.
Nationwide Shipping
ZenQi ships nationwide within the United States.
Orders outside our local delivery area are shipped in insulated packaging with appropriate cooling materials. Shipping methods may vary depending on the destination and product.
Once your order has shipped, you will receive tracking information by email. Please monitor your tracking information and ensure that someone is available to receive the package when it arrives.
ZenQi is not responsible for packages that are delayed, missed, or damaged due to circumstances outside of our control, including incorrect shipping information or packages that are not collected promptly after delivery.
Shipping Schedule
To help ensure the quality and safe delivery of perishable products, we typically ship orders Monday through Thursday.
Delivery dates may vary depending on your location, carrier schedules, weather conditions, holidays, and other factors outside of our control.
Delivery Availability
If there are specific dates when you cannot receive a delivery—for example, due to travel, a religious holiday, or another important event—please include those dates in the Order Notes when placing your order.
This helps us make every effort to schedule your delivery appropriately.
Questions?
If you have questions about shipping, delivery timing, or placing an order, please contact us at:
info@zenqi-us.com
We are always happy to help you plan ahead so your ZenQi meals arrive when you need them.